The Authority now has a comprehensive system of citizen’s concern management and a reliable 360 degree mechanism to deal with the consumer complaint redressal through various focal points including social media, emails, direct helpline, FSSAI mobile App and a dedicated concerned management website . Lodge Grievance external link

Consumers can also lodge their complaint regarding food concerns with the State Authorities through various means. One can approach the Food Safety Commissioner or use the following means for lodging consumer grievance:

Many States have their own grievance handling mechanism. Click Here for the lists

GRIEVANCE REDRESSAL OFFICER w.r.t. Rights of Persons with Disabilities Act, 2016

Shri Rajendra Kumar Ojha, Joint Director

Food Safety and Standards Authority of India
Human Resource Division,
FDA Bhawan, Kotla Road, New Delhi – 110002
Email Id : rk[dot]ojha25[at]nic[dot]in